Complainant

Who we are

The Psychology Council of New South Wales is made up of eight members, including psychologists, a legal member and community representatives. Staff employed by the HPCA provide administrative, clinical and legal advice and services to support decision-making by the...

Legal Information

Our legal information section is a guide to the legislative and regulatory environment in which decisions are made under the Health Practitioner Regulation National Law (NSW) .

Lodging a complaint

You can make a complaint to us or to the Health Care Complaints Commission. You need to make your complaint in writing. You can make a complaint using our online complaints form or by downloading and completing complaints from which you can send to us by post or email...

How we manage complaints

We protect the public and manage risk to public health and safety. We help make sure that registered health practitioners in NSW practise safely and competently. You can make a complaint about the health, performance or conduct of a registered health practitioner. We...
Complaint outcomes
There are many different possible outcomes of a complaint, including no action, no further action following a council process, restricting practice, suspension, cancellation, monitoring.

Complaint assessment

We manage complaints through our heath, performance or conduct pathway, depending on the issue.
Immediate action proceedings
Section 150 of the Health Practitioner Regulation National Law (NSW) gives us the power to suspend or impose conditions on the practitioner’s registration as a temporary measure.
What happens if the HCCC manages the complaint?
Following the joint assessment, the Health Care Complaints Commission (HCCC) may manage your complaint. You will be told by the HCCC who is dealing with your complaint after the joint assessment.

How do you manage my information?

The complaints process is confidential. We only share confidential information if we need to.

What happens after I make a complaint?

After we receive your complaint, we will let you know in writing that we have received your complaint. We will also inform the Health Care Complaints Commission.

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