Complainant
Interpreter service
People who prefer a language other than English should contact the HPCA through the Telephone Interpreter Service (TIS) on 131 450. Interpreters can be arranged by the HPCA to discuss a complaint or TIS will organise for an interpreter in your language to be on the...
Complaint outcomes
There are many different possible outcomes of a complaint, including no action, no further action following a council process, restricting practice, suspension, cancellation, monitoring.

How councils manage complaints

Health professional councils protect the public and manage risk to public health and safety. They help make sure that registered health practitioners in NSW practise safely and competently. You can make a complaint about the health, performance or conduct of a...

Before lodging a complaint with us

What do you need to know before lodging a complaint with us? This section contains key informaiton that you need to know before lodging a complaint. This includes a guide on filling in online complaints form, information about filling in complaints form on behalf of...

How we work

This page covers more specific information about the procedures and possible outcomes in the management of a complaint againt a practitioner. We consult with the Health Care Complaints Commission (HCCC) to decide which organisation will manage each complaint. Serious...
General inquiries
This section provides information and contact details for general inquiries, media enquiries, complaints and interpreter services.

What we do

We manage complaints about the conduct, performance and health of registered health practitioners in NSW together with the Health Care Complaints Commission (HCCC). When managing complaints, we ensure that our assessment and decision making processes are fair and the...
General inquiries
This section provides information and contact details for general inquiries, media enquiries, complaints and interpreter services.
Frequently asked questions FAQ
This section includes some of the frequently asked questions about access to information.
Agency Information Guide Access to information
Under the Government Information (Public Access) Act 2009 (GIPA Act), each NSW Government department and agency is required to publish an annual Agency Information Guide. The guide sets out the structure, functions and role of a council. It also explains how you can...

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