Practitioner
Complaint outcomes
There are many different possible outcomes of a complaint, including no action, no further action following a council process, restricting practice, suspension, cancellation, monitoring.

How councils manage complaints

Health professional councils protect the public and manage risk to public health and safety. They help make sure that registered health practitioners in NSW practise safely and competently. You can make a complaint about the health, performance or conduct of a...
Reviewing or appealing a decision
Practitioner with conditions imposed on their registration can ask for the conditions to be changed or removed, or a suspension lifted following a review process. Practitioners should seek advice from their professional indemnity insurer or legal representative before...

How we work

This page covers more specific information about the procedures and possible outcomes in the management of a complaint againt a practitioner. We consult with the Health Care Complaints Commission (HCCC) to decide which organisation will manage each complaint. Serious...
General inquiries
This section provides information and contact details for general inquiries, media enquiries, complaints and interpreter services.

What we do

We manage complaints about the conduct, performance and health of registered health practitioners in NSW together with the Health Care Complaints Commission (HCCC). When managing complaints, we ensure that our assessment and decision making processes are fair and the...
General inquiries
This section provides information and contact details for general inquiries, media enquiries, complaints and interpreter services.
Frequently asked questions FAQ
This section includes some of the frequently asked questions about access to information.
Agency Information Guide Access to information
Under the Government Information (Public Access) Act 2009 (GIPA Act), each NSW Government department and agency is required to publish an annual Agency Information Guide. The guide sets out the structure, functions and role of a council. It also explains how you can...

Who we are

The Psychology Council of New South Wales is made up of eight members, including psychologists, a legal member and community representatives. Staff employed by the HPCA provide administrative, clinical and legal advice and services to support decision-making by the...

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